Terms & Conditions

OTP / Account Verification (MsgHealth OTP): Automated one-time passcodes sent to you (the platform user) for login and account security only. Frequency: one message per login attempt. No marketing messages are sent under this program.

Business-to-Client Messaging: As a platform user you may send SMS messages to your own clients through MsgHealth, including appointment reminders, birthday greetings, post-appointment review requests, and custom promotional campaigns. You are solely responsible for obtaining valid prior express written consent from each recipient before sending any messages, maintaining an opt-out mechanism, and complying with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all other applicable laws.

Message & Data Rates: Standard message and data rates may apply as set by the recipient's mobile carrier for all SMS programs.

Opt-Out: For OTP messages, reply STOP to opt out. For business-to-client messages, each message must include opt-out instructions (e.g., reply STOP). MsgHealth will honor carrier-level opt-outs automatically.

Help: Reply HELP for assistance, or email c9315866@gmail.com.

Carrier Support: All major US carriers. Carrier delivery may vary.

SMS Limits: Each tier includes a monthly SMS allowance (Free: 0, Standard: 300, Pro: 1,000, Corporate: 2,500, Enterprise: 9,999). Overages are not automatically charged — campaigns will pause when the limit is reached.

Cancellation: You may cancel at any time through the Billing tab in your dashboard. Access continues until the end of the current billing period. No refunds are issued for partial periods.

Plan Changes: Upgrades take effect immediately; downgrades take effect at the next billing cycle.

Price Changes: We will provide at least 30 days notice before changing subscription prices.

Stripe Connect: MsgHealth acts as the platform; Stripe is the payment processor. Card data is never stored on MsgHealth servers.

Terminal Readers: Physical Stripe Terminal readers are supported. You are responsible for securing any hardware assigned to your account.

Disputes & Chargebacks: You are responsible for responding to payment disputes with your clients. MsgHealth is not liable for chargeback losses.

Payouts: Payout schedules and fees are determined by Stripe and your connected account configuration.

No Guarantee of Accuracy: AI predictions and recommendations are probabilistic estimates and may be incorrect. Do not rely solely on AI outputs for clinical, financial, or legal decisions.

Data Sent to AI Providers: Client metrics and anonymized data may be sent to AI provider APIs to generate predictions. We do not send personally identifiable information (names, phone numbers) to AI providers unless you explicitly include it in a chat message.

No Medical Advice: MsgHealth is a business management tool. Nothing in the service constitutes medical, legal, or financial advice.

Client Data via Booking: Names and phone numbers submitted through your booking page are stored in your MsgHealth account. You must have a lawful basis for collecting this data.

Rate Limiting: Public booking endpoints are rate-limited to prevent abuse (10 requests per 5 minutes per IP).

Spam: Send unsolicited SMS messages or violate TCPA/CTIA rules.

Unlawful Use: Use the service for any illegal purpose or in violation of any applicable law.

False Data: Enter false, misleading, or fraudulent client information.

Reverse Engineering: Attempt to reverse engineer, decompile, or extract the source code of MsgHealth.

Account Sharing: Share your account credentials with unauthorized third parties.

Data Processor Role: MsgHealth acts as a data processor on your behalf for client records you enter. You are the data controller.

Data Export: You may export your client data at any time from the dashboard.

Account Deletion: Upon account termination, your data is retained for 30 days for recovery purposes, then permanently deleted.